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Coronavirus – Information & tips

The current situation regarding COVID-19 gives rise to many questions and uncertainties. Will my test be paid for? Who is liable for the cost of cancelling my trip? Who can I contact? We are here to help by providing answers to the most frequently asked questions.

We are here to help

How to reach us

Our staff are here for you and happy to help by phone, digitally and in person.

CSS agencies
Our commitments

CSS is exercising its social responsibility and playing an important part in overcoming the corona pandemic.

What CSS is doing
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We're staying at home

Staying at home for a long time can often be challenging. We provide you, the client, with ongoing support in all your health matters.

Offers for you
Hände waschen
How to protect yourself

What is COVID-19 and how do I protect myself and others? What can relatives of senior citizens do?

View tips
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Feeling ill – what now?

What are the symptoms and what should I do if I suspect COVID-19? When do I need to go to the doctor?

Living with illness
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All about your travel plans

Should I cancel my holidays? What do I need to bear in mind with respect to essential travel?

Find out more
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Must I keep going to work?

Can I stay at home if I'm afraid of becoming infected? Is my employer obliged to protect me?

Rights & obligations

The health-related information comes from the Federal Office of Public Health (FOPH) and the Robert Koch Institute. The guidance provided here is purely for information purposes and is no substitute for medical advice. If you experience health problems, you should ask your doctor or another medical professional for advice.

Exclusion of liability

The information presented here on the products and benefits of the CSS Group is designed to provide a general overview and is in no way complete. Actual details can be found in the statutory provisions of the Federal Health Insurance Act (KVG), the Federal Insurance Contract Act (VVG), the General Insurance Conditions (AVB), and the Supplementary Conditions (ZB), which determine the obligation of the CSS Group to provide benefits. The information is provided "as is" without any warranty, and is subject to change at any time.