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CSS Insurance

Telmed – telephone advice first

Telmed is an alternative insurance model for mandatory basic insurance, in which you always call the telemedicine centre first. The doctors at the Centre for Telemedicine will give you advice whenever you need it. If necessary, they will then coordinate a referral to another doctor, specialist, or hospital of your choice.

Our products for you: Callmed & FIRST CALL

Benefits of telemedicine

  • Telephone advice from medical experts
  • Available around the clock on 058 277 77 77
  • If necessary, the Centre for Telemedicine will refer you to a doctor of your choice
  • You may consult your ophthalmologist or gynaecologist without referral

Premiums & discounts

Premiums depend on where you live, your age and what deductible you choose. With the telemedicine model, you benefit from up to 12% premium discount on mandatory basic insurance. In doing so, you undertake always to call the Centre for Telemedicine first for an initial consultation. Should the doctor treating you refer you to another doctor, you must notify the Centre for Telemedicine within five working days at the latest. If you fail to adhere to the rules it will not be possible to reimburse the cost of treatment.

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Further details on the telemedicine model

Follow the tips under "Save on health insurance premiums" to choose the insurance product that is best for you.

Do you have any questions?

We're on hand to help! Find a CSS agency near you. Our client advisors will be happy to take time to discuss your personal needs.