Taking out a contract, policy details & cancellation
Do you have any questions about taking out a contract, the policy or cancellation? Let us help you keep track of all the important information.Calculate premium
You take out insurance with us by signing an application and either sending it to us or submitting it digitally. Don’t forget the period of notice for your current health insurance.
New to Switzerland? We need your confirmation of place of residence.
You’ll then receive confirmation from us. The confirmation will include your client number, which you can use for myCSS and when filling out forms.
We’ll send you the policy for your basic insurance as soon as your previous insurer has confirmed cancellation. You’ll receive the policy for supplementary insurance once we have reached a decision regarding your admission. This will depend on the health information you provide.
You’ll receive your insurance card about one month after your policy – both as a plastic card and in digital format on myCSS. The following information is stored on the card:
Have you lost your insurance card? Order a new card, free of charge.
Does another person or authority help you with aspects of your health insurance? Or maybe you take care of insurance matters for someone close to you?
Then it makes sense to file a power of attorney with CSS.
Fill out the power of attorney form, print it, sign it and send it by post to CSS.
Good to know: The power of attorney is not valid for myCSS.
Basic insurance is mandatory in Switzerland. To make sure there is no gap in your cover, your current health insurer needs confirmation from us. The changeover is complete as soon as they receive your cancellation letter by the given deadline.
Your contract generally runs for a calendar year. Would you like to cancel your basic insurance? Send the notice of cancellation to your current insurer by registered post. This needs to arrive by the last working day of November.
An exception is made for insured persons with a deductible of CHF 300 (adults) or CHF 0 (children) and whose basic insurance does not take the form of an alternative model such as Telmed, HMO etc. They can cancel their insurance as of 30 June, with a notice period of 3 months – i.e. by the last working day in March.
We'll look into admitting you and talk to your doctor, if need be. Please wait until you receive confirmation of admission from CSS. Only then should you cancel your insurance. If your cancellation notice reaches your previous health insurer by the given deadline, the changeover will go ahead.
If no change to premiums: the terms and conditions of your policy apply. In most cases, you can cancel at the end of a calendar year by giving three months' notice, i.e. by 30 September. Please also take note of the minimum contract term of your policy.
If premiums go up: the terms and conditions of your policy also apply here. In most cases, you can cancel the contract within one month.